Sardis Animal Hospital vs. COVID-19

May 19, 2020

Update: The BC ministry of Health is easing restrictions on many businesses and services. As an essential service we have been open throughout the pandemic for urgent and necessary care as well as to fill your prescription and specialty dietary needs. We are now easing our way back into more routine health care which includes spays, neuters, vaccines and grooming procedures such as anal glands and nail trims.

We will once again be offering appointment hours on Sundays. Until we have sufficient safety items (such as sneeze guards) in place we are continuing to restrict access to the animal hospital. We will continue to serve you car-side and over the phone.

Please call 604-858-4415 and remain on the line if you require any further information.

April 27, 2020

It has been a month since my last update. There have been many challenges associated with providing veterinary care under the restrictions of the COVID-19 pandemic. So far so good, as they say. The human health officials have indicated the curve is flattening thanks to the efforts of all of you, and I am sure we will get to the end of this pandemic in one piece.

In an attempt to conserve staff resources we have temporarily closed the office on Sundays. We understand this is an inconvenience to many people but if we can concentrate our efforts to the other six days of the week we should be able to maintain our “open” status. Our telephones will be turned off during the lunch hour. If need to contact us during that time please listen and respond to the message for emergencies.

We are asking that inquiries and visits be restricted to necessary, urgent or emergency medical care. We are still able to provide most prescription refills, specialty foods and medicines. Please give us several days notice as there have been some shortages and supply chain issues to work around. We are requesting that routine vaccinations and health checks for healthy adults be postponed for now. If you are unsure if you should wait, please call our office at 604-858-4415.

March 30, 2020

Update: As I write this, COVID-19 continues to race across the world. The temporary modifications to our work flow we have put in place seem to be working. We are still all symptom free and able to care for your animals. I have been impressed with the cooperation of clients. The new model for owner free visits is a tough adjustment for all of us, but I think well worth it in the end. Keep the goal in sight!

We have full use of our surgical and dental facilities despite a reduction in staff and office hours. Our suppliers assure us that we have adequate supplies of special foods and medications. It can be a little unpredictable as to when orders will be filled (no more same day options for a while) so be sure to give us a week or more notice for refills. We are still open 7 days a week now, and the foreseeable future.

Thank you again for your support and for doing your part during these difficult and constantly changing times. There is no doubt in my mind we will get through this pandemic sooner than later.

March 20, 2020

These past few weeks have been challenging for all of us. In the face of a pandemic we have all had to rearrange our schedules and our lives. The BC Provincial government has declared a state of emergency due the rapid spread of the Covid-19 virus. Even though this is a human illness we are deeply concerned as an animal hospital. All our patients come attached to a human owner or two, and we want you both to be safe and healthy.

We have been following this situation closely as it unfolds and under the guidance of human health officials as well as our provincial and federal veterinary governing bodies we are instituting several changes. We are more determined than ever to do our part to follow all recommendations to ensure your safety while you tend to your pet’s health care needs. Our provincial government has just deemed veterinary medicine an essential service, we believe it is vitally important that we be available to you and your pet.

The following is a list of changes in effect at the Sardis Animal Hospital until further notice:

  1. Visits to our animal hospital in the next several weeks should be restricted to those pets in need of medical or surgical care, or to purchase prescription food or drugs. Non urgent visits such as annual wellness examinantions or annual booster vaccines should be postponed until after the state of emergency is lifted. If you are unsure how necessary your visit is, please call.
  2. We will be closing the waiting room to all unnecessary traffic. When you arrive we ask that you come to the door to signal us or call us from your car. We will assist you with your appointment or food/prescriptions purchase.
  3. We will be altering our appointment times and doctor availability to stagger client arrivals in order to minimize contact between people and allow you to maintain your 6 foot social distancing.
  4. Everyone should call ahead of a planned food or prescription purchase to ensure we have what you need and it is ready for pickup. This will prevent unnecessary trips, tell us you are coming and avoid “empty shelf” disappointment.
  5. We are asking that food purchases be limited to only the amount you need at this time and would normally purchase. There is no shortage of pet food or prescription drugs at this time. Stock piling supplies is unnecessary and creates a burden on the supply chain.
  6. We are asking that payment be made using a card (Debit, Visa or Mastercard). Our debit machine will reach the exam rooms and even the parking lot but prefer you phone in your credit card number to again reduce human to human contact with the debit machine. Cash can be a virus carrier. We will disinfect the debit machine between uses.
  7. If you are in quarantine or self-isolation and you believe your pet needs veterinary care please call for assistance. There may be things we can co over the phone and prevent you from venturing out. If your pet needs to come in to us, now would be a good time to call on friends and family for a favour.
  8. Discharge instructions and post-operative question and answers that were normally done in person will now be done over the phone. This move is to minimize your time spent in the animal hospital.
  9. Some long term and recurring prescriptions may be refilled over the phone without a doctor visit. We will be evaluating this on a case-by-case basis.

There will likely be other changes in the not too distant future. We will do our best to keep you informed. We hope that by being proactive and purposeful in our actions we can slow the spread of the coronavirus. Rest assured we wish to remain open for business and be available to you and your pet.

Thank you for doing your part, observing the 6 foot personal space with staff and other clients. I wish you good luck and good health and as a community we will get through this.